Friday, March 13, 2009

BT's Important Messages

A couple of days ago I got a letter from BT marked 'Important documents inside - Not a circular.'
"Must be a bill" I thought and opened it. Sure enough it was a bill from BT Mobile. I looked at the amount due - £0.00
"Wow - that is important" I thought "Better send them a cheque and ask for a receipt."
Just as I was about to write a cheque for 'Zero pounds and no pence,' I saw the bit at the bottom which told me I need take no action since the amount would be collected by direct debit. What a shame - I was really looking forward to getting that receipt.

I didn't think BT could top that 'Important letter' but today I got another one!
This time the 'Important documents inside' told me that I need do nothing to continue to have unlimited evening and weekend calls at no extra cost BUT if I was not happy with this I could cancel the offer by calling 0800 345 7309 and then pay at the normal price of £2.65 per month for my unlimited evening and weekend calls.

Huh! I bet that number gets inundated with people calling to pay extra for those free calls!

Well Mr Nigel Stagg, Managing Director of BT's Customer Service, I bet you win the prize for the year's most pointless letter - Unless my readers out there know of a worse 'Important documents inside' letter.

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